Royal Chess Mall is an online marketplace for chess game lovers and chess collectors! The online store specializes in handcrafting the finest chess pieces and chess boards, of course. The store also caters to a plethora of products, including chess pieces, chess boards, chess sets, chess accessories, and backgammon. Based on our in-depth analysis, we have gathered a mix of positive to advisable reviews regarding the online chess store- Royal Chess Mall.
You have landed on the right platform if you want to get an insight into their genuine and reliable review before making a purchase. So, let’s get started!
A brief background check
As per the information gathered by our sources, the company had its origin in Amritsar, India. The online chess store had its inception in 2015 founded by an entrepreneur named Sidharth Kapoor along with his father who had a rich experience of over 30 years in woodworking and handicrafts.
They manufacture their own chess pieces and chess boards and also outsource some materials from brands like DGT & elsewhere. We made some random purchases from their website and can attest to the high quality of their products. The quality of craftsmanship on their products is supreme and material quality is refined and second to none.
The quality of artisans that they employ to make their chess sets is world class with detailed attention paid to the finish, designing, aesthetics of the chess set. Some of the artisans they employ have been master carvers who have been carving chess pieces for over 30 years now. That is quite a lot of time.
If you purchase from these guys, you can rest assured that you will be getting a high-quality product at a relatively affordable price.
They have their distribution centers established in the USA, India, UK and Germany through which they cater their self-manufactured products to many countries in North America, Europe, India, and other countries across the world.
Displayed product options
Royal Chess Mall has played it quite safe while choosing the products they have displayed for their targeted audience. To our surprise, the online store has left no stone unturned in widening its product ranges to any colossal online or offline chess stores. Their production of chess sets and chess pieces is of different styles and materials. From luxury chess sets to reproduced chess sets, they have got them displayed all.
Quality of products
On probing thoroughly about their website, and customer reviews, there is a deep sense of quality satisfaction among customers. Customers claim well worth the money on shopping with Royal Chess Mall. The angular representation of their knights and bishops is often praised. The customers also seem to enjoy the hand-carved wooden work, especially with rosewood material.
However, a dilemma is observed in the weight of these chess pieces and boards. Some of the customers find the hefty pieces quite fantastic, while few of them quoted the chess pieces as heavier than the usual chess boards and pieces.
Additionally, the Staunton Chess sets offered by Royal Chess Mall are quite popular among their customers primarily because of their beautiful design and historical relevance. However, lowkey complaints are rarely encountered in their delivered chess pieces. They rectify the issue by replacing the pieces. So, overall, we found Royal Chess Mall for their quality check quite gratifying, and they also account for a high returning customers rate.
Pricing & discounts
Their customers and reviews highly speak of Royal Chess Mall’s affordable pricing. The fact that the store is striving hard to justify the quality of products and their prices is quite apparent in their review section on the website. Additionally, the enticing offers and sales, such as Father’s Day sale or Black Friday sale, seem to have attracted a lot of customers.
Shipment, delivery & customer care support
They have a hassle-free process from shipment to delivery. The customers receive a confirmation mail of their package once it gets shipped, with an allotted tracking ID. Royal Chess Mall incredibly offers free shipping in more than 80+ countries. Meanwhile, providing high discounts on the delivery charges, if any.
They also provide an array of shipment options such as Free Standard Shipping, Postal Shipping, Premium Expedited Shipping, and others. Additionally, the standard transit period for the delivery as per their services is as follows:
FedEx/ DHL EXPRESS SHIPPING: 4-8 Business Days
DHL EXPEDITED SHIPPING: 2-4 Business Days
DOMESTIC SHIPPING (FEDEX / DELIVERY): 3-6 Business Days (For India only)
INDIAPOST SHIPPING: 15-35 Business Days
Royal Chess Mall for their delivery services is quite agile and faultless in large proportion. The chess boards and pieces are received in well-care packaging, and very seldom are damage complaints discerned.
Coming to their customer care support, their team of customer care services are quite proactive and addresses any query or complaint through their email services and provided contact number. Customers usually contact them through emails to get an instant revert and solutions for their respective queries.
Refund & cancellation policy
Royal Chess Mall generally offers 30 days of no probing return option. The return procedure is generally smooth and hassle-free; however, they do not accept the return request in 3 cases:
- If the delivered products are opened or used
- The condition of the delivered product is not the same as it was at the time of delivery
- If they receive the delivered product in a damaged condition.
They ask the customers to deliver the products to their assigned addresses and return the entire amount except for the shipment fee.
The company provides local return addresses in the USA or India for their customers to easily return their products. It provides for a hassle-free returns experience for their clientele in the USA, other countries of North America, Europe, and worldwide.
This was a thorough and genuine customer review for Royal Chess Mall.
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