So, you just finished your long trip or vacation and returned the rental vehicle. But, when checking your belongings, you notice that something of value is missing. Or you are looking at SUV rental in NYC and think what if I lose something? What should I do? Well, you don’t have to worry about anything, in this article, we are going to cover what happens if you leave something in a rental car.
Stay Calm and Assess the Situation
The first thing you should do when you realize something is missing is to take a deep breath. That will help you to start thinking of possible solutions. If you fail to stay calm there is a high possibility that you will start to panic and the situation is going to seem a lot worse than it is.
You need to know that acting fast and panicking aren’t the same. You should stay calm but act fast for the car rental company to resolve the issue. Also, you don’t have to worry as rental car companies deal with missing items on the regular.
Contact the Rental Car Company
After you have collected yourself and determined that the item is surely lost you should immediately call the rental car company customer service. A lot of rental car companies have a dedicated staff that deals with lost items and whose job is to retrieve your lost items.
You should call them and answer every question honestly, like for example what’s the worth of that specific item that you lost? Although the chances are low that they would ask you that. The information they usually need consists of the rental agreement number, date and time of rental return, and the description of the item.
Provide Detailed Information
Let’s expand on something that we had previously mentioned. That being of course providing detailed information about the item that you have lost in the rental car. Well, for starters, the car rental company shouldn’t have to guess what you have lost.
You should explain the item that you have lost in great detail and it would also be very helpful to tell them where that item could be located. That’s all after they have asked you questions like the make and model of your car, the location of the drop-off, and the numbers of an agreement.
Also, if you had insurance it’s the perfect time to tell them, because if the item is of great value and it’s not found you should get some compensation.
Retrace Your Steps
While you are waiting for a car rental company to get back to you, you should go through your head and remember every place where you could have misplaced that item. Keep in mind that car rental companies are big and usually with multiple locations and more than a several hundred vehicles so it could take a while.
When it comes to retracing your steps you should think about all the places you have been to and what’s the last time you saw that particular item. Maybe even call some of those places while you wait for the rental car company to call you back.
Follow Up with the Rental Car Company
If the car rental company is not calling you back, it doesn’t need to be because they haven’t found the item. Usually, it’s a problem with internal communication, and because of that, you should call them.
Once every few days, you should call them and ask them for any updates on the lost item.
Closing Thoughts
We know that losing something can be very stressful, but we are also sure that rental car companies will be there for you and help you out. We hope you now understand what you need to do if you left something in a rental car, and that this article has helped you.
If you are looking at this just in case it happens and are planning to rent a car you can take a
look at RealCar.nyc/brands/Porsche.
Also read: Best Tool Rental in NYC
