When it comes to review sites, Google reigns supreme.
As a business owner, the task of responding to Google reviews can sometimes be overwhelming.
You’re expected to be responsive, professional and polite in your responses, while juggling the numerous other tasks of running your business. If your answer is YES to any of the following questions, read on for our ultimate cheat sheet filled with ready-made sample google review responses designed to keep clients happy and ensure positive feedback comes rolling in.
- Do you struggle to find the time to respond to all your Google reviews?
- Do you worry that delayed responses may make customers lose interest in doing business with you?
- Do you get stuck using the same generic responses when replying to positive reviews? How do you make your responses stand out and show your appreciation without sounding robotic or insincere?
Sample Google Review Responses for Positive Reviews
Positive Google review response example #1
“Thank you so much for leaving us a glowing review, [Customer Name]! It means the world to us knowing that our services were able to meet your expectations. We take pride in our attention to detail and commitment to customer satisfaction, so we’re glad to see that reflected in your positive experience. If you ever need anything in the future, don’t hesitate to reach out to us. We’d be more than happy to assist you.”
Positive Google review response example #2
“We’re delighted to receive such a positive review from you, [Customer Name]! Thank you for recognizing our hard work and dedication to providing quality services. We believe that every customer deserves exceptional service, and we’re thrilled to have been able to deliver that to you. Your feedback helps us to continuously improve, and we’re grateful for your support. We look forward to serving you again soon.”
Positive Google review response example #3
“Wow – thank you so much for this amazing review, [Customer Name]! We’re thrilled to hear that you had such a positive experience with us. At our company, we’re committed to delivering top-notch services, so it’s heartening to see that our efforts are appreciated. Your satisfaction is what drives us to continue improving and innovating, so thank you for taking the time to leave us your feedback. We’d love to serve you again and exceed your expectations.”
Sample Google Review Responses for Negative Reviews
Negative Google review response example #1
“Thank you for taking the time to leave us a review, [Customer Name]. We’re sorry to hear that your experience with our business didn’t meet your expectations. We take all feedback seriously and would love to hear more about what specifically went wrong, so we can make improvements for future customers. Please reach out to us directly at [insert contact information], so we can work to address your concerns.”
Negative Google review response example #2
“We apologize for the inconvenience you experienced with our business, [Customer Name]. Providing quality service is important to us and we fell short in this instance. We would like to make it right with you and turn your negative experience into a positive one. Please contact us at [insert contact information] so we can discuss how we can make your next visit better.”
Negative Google review response example #3
“We’re sorry to hear that your experience with our business wasn’t up to par, [Customer Name]. We appreciate your honest feedback and would like to address your concerns. We take pride in delivering exceptional service and would like the opportunity to make it up to you. Please contact us at [insert contact information] and we’ll do what we can to make things right for you.”
Sample Google Review Responses for Neutral Reviews
Neutral Google review response example #1
“Thank you for taking the time to leave a review, [Customer Name]. We appreciate your honest feedback and are glad to hear that your experience with us was satisfactory. At the same time, we understand that there might be areas we could improve on to make your next visit even better. We’ll work on addressing the issues you mentioned, and we hope to have the opportunity to serve you again soon.”
Neutral Google review response example #2
“We are glad to hear that you had an overall enjoyable experience with us, [Customer Name]. We strive to provide top-notch services to all of our customers, and we are thrilled to know that we met your expectations. Our dedicated team works hard every day to ensure that our customers receive the best possible service, and your feedback motivates us to keep going. We hope to continue serving you in the future, and we would be honored if you recommend our services to others. Thank you for your trust and support.”
Neutral Google review response example #3
“Thank you for your review and for your kind words, [Customer Name]. We’re thrilled to hear that you had a good experience with us and that you found our service to be top-notch. We strive to exceed our customers’ expectations and it’s great to see that we’re meeting those goals. Your feedback means a lot to us, and we can’t wait to welcome you back soon.”
Sample Google Review Responses for Mixed Reviews
Mixed Google review response example #1
“Thank you so much for taking the time to leave us a review, [Customer Name]! We’re glad to hear that you had an overall positive experience with our business. However, we noticed that you mentioned some areas where we could improve. We appreciate your feedback and would love to hear more about your specific concerns so that we can address them. Please feel free to reach out to us directly so that we can work on making your next experience even better.”
Mixed Google review response example #2
“We appreciate your honest feedback about your recent experience with our business, [Customer Name]. We’re sorry to hear that not everything met your expectations, but we’re committed to making things right. We noticed that you mentioned [negative aspect] issues and we want to assure you that we’re already taking the necessary steps to prevent this from happening again in the future. We value your business and hope to have the opportunity to provide you with a better experience in the future.”
Mixed Google review response example #3
“Thanks for sharing your thoughts on your recent visit to our business, [Customer Name]. We’re glad that you found [positive aspect] to be good, but we’re sorry to hear that [negative aspect] could have been better. Your feedback is invaluable to us, as we’re always looking for ways to improve. We would love to connect with you personally to understand more about how we can make your next visit even better. Thank you again for your review, it helps us to strive for excellence every day.”
Google 5-star review examples for Ratings with No Comments
Google ratings with no comments response example #1
“Thank you for leaving a positive rating on our Google page, [Customer Name]! We’re thrilled to see that you had a great experience with us. Our team works hard to provide top-notch service and it’s great to hear that it didn’t go unnoticed. We hope to have the opportunity to serve you again in the future!”
Google ratings with no comments response example #2
“We appreciate you taking a moment to rate our business on Google, [Customer Name]! Your feedback is important to us as we strive to improve every day. If you have any suggestions for how we can make your experience even better, please don’t hesitate to let us know. Thanks for choosing [business name]!”
Google ratings with no comments response example #3
“Thanks for giving us a 5-star rating on Google, [Customer Name]! We take a lot of pride in our work and it’s nice to know that it’s appreciated by our customers. If you ever need anything in the future, please don’t hesitate to reach out. We’re always here to help!”
Final thoughts
This collection of review responses work for any industry, whether you need to reply to Airbnb review, Trustpilot feedback, or Yelp rating.
By taking the time to craft concise, courteous, yet firm responses to reviews, customers will know their opinions and points of view were respected.
Plus, having a well-thought-out collection of pre-approved Google review responses can really help streamline your online reputation management and boost customer satisfaction.
What you should read next: A Step-by-Step Guide on How to Respond to Google Reviews for Any Brand
Also read: Understanding Google My Business Page Verification: How to Get Your Business Verified on Google
